7:45 AM Monday January 12, 2015
Defensiveness. It’s ugly. We don’t want to do it, but we do it nonetheless. Driven by fear and emotion, our brains shut down and we lose the ability to think and relate to others. Being defensive has derailed many careers, as it impedes one’s ability to learn from mistakes, build strong interpersonal relationships, accept and benefit from differing perspectives, accept accountability for poor outcomes, or take initiative. To read more, click here.
11:37 AM Monday December 22, 2014
For more than 10 years, I worked as an executive in the fast food industry, and during my tenure, I believed that increasing the hourly wages of frontline employees would lead to lower profits. I now know I was wrong. According to Zeynep Ton, a professor of operations management at MIT, companies can provide good, well-paying jobs and drive profits at the same time. Choosing one over the other is, according to Ton, an “unnecessary sacrifice.” During a recent conversation...[to read more click here]
10:06 PM Tuesday September 23, 2014
If you haven’t studied conscious capitalism, you should. Doing so helped me answer a question—actually, the question—that ran through my mind for years while working as a leader in a large corporation: Does it pay off in the long term to focus almost exclusively on improving financial performance, all too often to the detriment of employees, vendors, and customers? My intuition told me that this was no way to run a business. And it turns out that my gut was right. To read more, click here.