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Posted by Susan Cramm on 5:46 PM Tuesday January 26, 2016 under ,

January, and the New Year, inevitably bring resolutions of change, particularly regarding work and productivity. But change can be painful and difficult. As a leadership coach, I find it heartbreaking when the promises of change unfulfilled demoralize people and create the cynicism that breeds inertia-plagued organizations. To read more, click here.

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Posted by Susan Cramm on 11:50 AM Monday August 04, 2014 under , ,

It’s just another day in leadership paradise. An important project is languishing—like a bad houseguest, it’s going nowhere, but no one is calling it out. As the head of your team, do you take the matter into your own hands and get the job done, or continue to slough it off on an unfortunate subordinate?  To read more, click here.

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Posted by Susan Cramm on 3:57 PM Tuesday October 30, 2012 under

For the past 30 years, technology has thrilled and tortured us. It still does. Never turn your back on IT. The more you know, the riskier it gets. Five lessons on how to avoid tech hell. To read more, click here.

 

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Posted by Susan on 6:26 PM Wednesday July 07, 2010 under

There are two major reasons an IT organization is "bad," and what you do about it differs depending on the root cause.

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Posted by Susan on 6:16 PM Thursday February 11, 2010 under

Things fall apart. Expect It. Plan for it.

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Posted by Susan on 6:12 PM Wednesday December 09, 2009 under

It's unfortunate — but true — that it's easier to think shallowly about a big problem than deeply about small ones.

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Posted by Susan on 6:11 PM Tuesday November 03, 2009 under

My last post asked you to help resolve the business-IT standoff concerning the approach for a large transformation project. To recap, the business leader wants to use a three-year "big bang" consultant-driven approach while the VP of IT wants to use an iterative, fast-cycle approach. The standoff has become apparent to the powers-that-be and the two leaders have been tasked with developing a joint recommendation. With some additional education, the business leader is ready to adopt the iterative approach but is uncertain how to do so.

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Posted by Susan on 6:10 PM Thursday October 15, 2009 under

My last post asked you to be the judge of whether a business sponsor of a major initiative should take the advice of their consultants to "go big" or the advice of their IT counterparts to "go small."

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Posted by Susan on 6:10 PM Wednesday October 07, 2009 under

This is not what you need. Yet again, the IT folks and consultants are at odds and you are stuck in the middle.

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Posted by Susan on 6:03 PM Wednesday May 27, 2009 under

We've all been there. Trapped on a plane, heading home — only to be diverted to another airport. The mind races head — what to do? Caught in this situation our world view narrows to focus on one singular objective: how to get home. Mid-course, the options are few — take a bus, rent a car, book a room, or take a later flight. Once home, rested and refreshed, the memory fades, but a lingering question remains: What should I do differently next time?

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Posted by Susan on 5:56 PM Friday February 13, 2009 under

Bad luck just seems to follow you around. First your dog was run over, then your priceless Monet was stolen from your front steps, and now, your house is flooded due to a botched up repair to the water heater.

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Posted by Susan on 5:55 PM Tuesday February 03, 2009 under

Technology can help us do almost anything - for better andworse. In considering the options, leaders need to ask the question: "I know we can do it, but should we?"

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Posted by Susan on 5:55 PM Monday January 26, 2009 under

By definition, a dead change agent isn't a good change agent.

Most leaders have attended the requisite change management workshops and learned how to analyze stakeholders, develop communications plans, and build momentum and skills for change.

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Posted by Susan on 5:54 PM Monday January 12, 2009 under

It's heavy irony that satyam in Sanskrit means "truth."

So what are the truths behind outsourcing?

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Posted by Susan on 5:53 PM Tuesday December 30, 2008 under

Recently, I asked some business executives for their top three IT wishes. Across the board, their responses echoed a common plea: "I wish IT projects would come in on time and on budget."

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Posted by Susan on 5:44 PM Thursday September 18, 2008 under

You arrive early one morning only to discover that a mission critical system, the one that supports the fulfillment of inventory in support of your retail operations, is DOA - again.

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Posted by Susan on 5:40 PM Monday August 25, 2008 under

When downturns hit, budgets are cut. And yet, the IT budget seems remarkably impervious to budget cuts.

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Posted by Susan on 5:34 PM Wednesday June 25, 2008 under

Last week, I had a conversation with a CEO who described his CIO as being too solicitous of his business partners.

Think this is a good problem? Think again.

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Posted by Susan on 12:00 AM Friday October 26, 2007 under

This article outlines how smart leaders leverage the attention focused on them by using teachable moments to convey their leadership agenda.

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