The “Deliver” curriculum discusses the actions that you can take to ensure successful day-to-day delivery of operational services and technology innovation. 

As Peter Drucker once said, “Strategy is a commodity and execution is art”.  Delivery is the engine the drives the IT credibility cycle. CIOs must be successful operators in order to have the credibility necessary to influence the strategic and innovation agenda.

Success in operations requires coordinating the activities of many hands working together in structured processes in order to deliver predefined services at acceptable levels quality and cost.  High leverage operational strategies include strategic sourcing, service level management, cost transparency, consumption forecasting, process definition/tuning, and technology footprint reductions.

Alternatively, innovation requires a job shop orientation – assembling cross enterprise teams and coordinating their efforts using appropriately adapted methods with the goal of translating broad ideas into new technology products and business capabilities.  High leverage innovation strategies include prudent prioritization and sequencing, value accountability, staged funding, time boxing, iterative development, change management, strategic sourcing, and component reuse.